About
About the Hawaiʻi Small Business Development Center
The Hawaiʻi Small Business Development Center, established in 1990, provides professional business advice, research and training to business owners and new entrepreneurs in order to promote growth, innovation, productivity and management improvement. To accomplish these objectives, we link federal, state and local resources, the educational community and the private sector to meet the needs of Hawaiʻi’s businesses.
All of the fees for our Advising Services are underwritten through funding from the U.S. Small Business Administration and the State of Hawaiʻi.
Neither SBA’s funding nor that from UH Hilo is an endorsement of any products, opinion or services. SBA and UH Hilo programs are extended to the public on a non-discriminatory basis.
Any opinions, findings, and conclusions or recommendations expressed in this publication are those of the authors and do not necessarily reflect the views of the U.S. Small Business Administration or other sponsors.
Our Mission
To drive the economic sustainability of Hawaiʻi by assisting businesses to form, grow and thrive.
Our Vision
To be the key organization facilitating the development and growth of Hawaiʻi businesses and of Hawaiʻi’s economy by addressing the unique needs of our island communities.:
Our Values
Integrity: Keeping the best interests of our clients foremost.
We approach our clients with empathy, knowing the challenges of business ownership.
We conduct ourselves with professionalism in accordance with accepted standards.
We are dedicated to continuous improvement incorporating innovation for the benefit of our clients.
We strive to be of service to our local business communities.
Aloha is our guiding principle.
Our Strategic Priorities
Our Strategic Priorities are listed on our Balance Scorecard Strategy Map and Scorecard as Strategic Objectives across four perspectives:
Stakeholder/Client Perspective
SC 1: Foster Business Success
SC 2: Promote Program and Brand
SC 3: Continuously Improve Client Satisfaction
SC 4: Continuously Improve Key Stakeholder Satisfaction
Internal Process Perspective
IP 1: Use Data Effectively
IP 2: Develop and Share Expertise and Tools
IP 3: Leverage and Share Best Practices
Learning and Growth
LG 1: Build Staff Skills and Knowledge
LG 2: Advance Employee Professional Growth
LG3: Create Culture of Strong Engagement
Fiduciary
F 1: Increase Return on Investment
F 2: Increase Funding and Diversity of Funding Sources